Call UsEnrollment Notice and Commitment
1. General Provisions
1.1 The terms of this notice and commitment are legally binding. By enrolling, students are deemed to have agreed to these terms, and our school provides services only under the condition that students accept this notice and commitment.
1.2 Students must provide the necessary personal information and documents required for our services. Our school will only use the provided information within the scope of our operations and commits not to use it for marketing or distribution outside this scope.
2. Service Duration
2.1 Our services commence after students have made full payment. All services require prior appointments.
2.2 The five-hour pre-licensing course must be completed within one year from the enrollment date. A pre-licensing course certificate is valid for one year.
2.3 The validity period for road test packages is synchronized with the validity of the pre-licensing course certificate provided by our school. Other courses must be completed within one year from the enrollment date.
2.4 If students provide their own pre-licensing course certificate, the validity period for the road test package provided by our school will be one year from the enrollment date.
3. Course Purchase and Transfer
3.1 Once enrolled, our school does not accept any form of refund requests from students.
3.2 Unused driving lessons can be transferred or gifted (lessons only). However, students are responsible for providing the recipient's information to our school. If the student fails to provide a recipient, the school will not process the transfer or gift request for the unused lessons.
3.3 All sales are final, non-refundable, and cannot be exchanged for cash. The validity period of the service remains unchanged.
3.4 If there are any remaining lesson hours after the service expires, the student must complete them or transfer them within three months after expiration. Any remaining lessons beyond this period will be void and non-refundable.
3.5 All services must be purchased through our official website https://www.hpdriving.net or our official customer service channels. The school is not responsible for any lesson purchases or transactions made through other means.
4. Course Appointment and Cancellation
4.1 Both parties must strictly follow the appointment system.
4.2 Students must cancel an appointment at least 24 hours in advance in written form (such as instant messaging, text messages, or emails) by contacting both the instructor and customer service. Cancellations made through non-written means or past the deadline will be considered an absence, and the corresponding lesson time will be deducted. Students with emergencies must provide recognized proof (e.g., a doctor's note for illness). If proof is not provided, half of the scheduled lesson time will be deducted.
5. Road Test
5.1 Road tests are generally conducted on weekdays. Students who have enrolled in the school’s road test package and are within the valid period will receive full support from the school, including test booking, car rental for the test, and accompaniment service. If a student books the test independently, the school will not provide car rental or accompaniment services for that test. Once a test date is confirmed, rescheduling will incur a $20 fee and will be subject to the DMV's scheduling queue (applies to all packages).
5.2 On the test day, students must bring their learner's permit and pre-licensing course certificate. Students requiring corrective lenses must wear them. Those under 18 years old must obtain a parent-signed consent form from the school. If a student fails the test due to insufficient preparation, the student bears full responsibility.
5.3 The DMV road test fee is covered by the student. A new learner’s permit includes up to two non-commercial road tests. If a student fails both tests, they must pay a $10 fee to the DMV for two additional attempts. This fee is non-refundable even if only one additional attempt is used.
5.4 If no practice lesson is scheduled on the test day, students must arrive at the test site at least 30 minutes in advance to meet the instructor and use the school-provided test vehicle. No transportation service is provided.
6. Commitments
6.1 Our school is committed to maintaining high service standards. Students can submit feedback via the official website or contact our customer service directly.
6.2 Students must always carry their required documents and refrain from consuming alcohol or taking medications that may impair concentration before lessons. If an instructor determines that a student is unfit to drive due to these reasons, the school reserves the right to cancel the lesson and deduct the corresponding lesson time.
7. Force Majeure
Both parties agree to accept schedule changes or adjustments due to unforeseen circumstances (such as severe weather, DMV test cancellations, traffic accidents, urgent vehicle repairs, or instructor unavailability). The student waives any legal claims against the school for injuries or damages that occur during the learning process, acknowledges the inherent risks associated with driving lessons and road tests, and agrees not to pursue legal action for such incidents.
8. Miscellaneous
Students may evaluate the instructor's service. Tipping an instructor for satisfactory service is at the student’s discretion and is not a school requirement.
